skai is an AI platform for companies and organizations. It makes its own knowledge available via chat, answers inquiries on the website and phone, and automates recurring processes. The most important functions at a glance:

Functions

• Chats with company knowledge
  Employees ask questions and receive answers from the organization's documents. Each answer refers to the sources used. Files can be attached directly to the chat, and if desired, an additional internet search is performed.

• Knowledge base with over 20 source types
  Connected are, among other things, files, websites, Confluence, SharePoint, OneDrive, Google Drive, Nextcloud, network drives, email inboxes, SQL databases, Zendesk, and DocuWare. The contents are regularly synchronized.

• Experts and expert rounds
  Experts are AI assistants with fixed roles, their own instructions, and their own knowledge, such as for sales, HR, or support. In expert rounds, several people work together with one or more experts.

• Chatbots for the website
  A chatbot answers questions from website visitors based on the released knowledge base. Through chatbot processes, it takes on requests in a structured conversation. If it cannot help further, it transfers the request to a human.

• Phonebots
  Phonebots accept calls around the clock, answer questions, and record requests. The data is passed directly to connected processes, such as for appointment requests or information hotlines.

• Workflows
  Processes are composed without programming from building blocks: AI agent, data extraction, classification, transcription, image generation, document creation, and more. They are started according to a schedule, webhook, or events from Outlook, Teams, Jira, Google Calendar, or Telegram. Actions to the outside can be bound to a release by a human.

• Meeting Notes
  From an audio or video recording, a transcript and a structured protocol with chapters and the most important statements are created.

• Document checking and preparation
  The document comparison shows the changes between two versions of a document and creates a comparison PDF. Document anonymization replaces personal data in scanned files with placeholders.

• Exposé creation
  skai creates exposés, for example, for real estate, products, or projects. To do this, it researches the topic, creates an outline, and writes the sections. The structure and style are determined by its own templates.

Benefits

• Knowledge from many systems in one place, answers with source references
• Answering inquiries via chat, website, phone, Teams, or WhatsApp
• Automating recurring processes without programming
• Connection to existing systems via integration, webhook, or API
• Spaces, roles, and rights regulate who sees which content; an audit log records security-relevant actions
• Hosting in Germany with IONOS or operation in your own infrastructure

Application examples

• Internal knowledge database for departments and new employees
• Customer service and applicant communication via website chatbot
• Telephone hotlines for appointment requests and standard information
• Email triage, Jira summaries, and time-controlled reports
• Meeting minutes from recordings
• Exposés for real estate and projects

skai is a product of CodeFabrik GmbH from Osnabrück.