LinkThat CUBE connects CRM and telephony systems for shorter handling times per contact: automatic data provisioning and fewer media discontinuities.
Key Features:
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API adapter and CTI middleware that connects leading telephony platforms (e.g. Microsoft, Cisco, Mitel, Avaya, Five9 …) with CRM/ERP systems such as Salesforce, SAP, Microsoft, ServiceNow, Zendesk and others.
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Central softphone directly within your familiar interface (e.g. in the CRM) as a control center for AI features, telephony, presence, queues and all contact channels.
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Automatic customer recognition including display of contact history and relevant CRM data on incoming calls.
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Support for all relevant contact channels in the softphone: phone, email, fax, chat – with a unified operating logic.
- Shorter handling times per contact through automatic data provisioning and fewer media discontinuities.
- Better planning and analysis capability, because all channels and systems are consistently connected.
- Central CTI & API layer that significantly simplifies migrations (e.g. new PBX or new CRM).