As a manufacturer or service provider, would you like to offer your customers convenient service and monitor and maintain their systems or IT systems remotely? Or are you on the other side, using numerous remote maintenance services as a plant operator and needing to allow their access into your network?

These key requirements apply in both cases: The remote maintenance solution should guarantee reliable IT security, record all service activities in accordance with auditing requirements, offer flexible integration in different environments and be easy to use.

Highlights: Remote access, VPN and firewalling in one solution. Can be centrally administrated with full control at all times of maintenance action, access time, target and accessing instance. Virus/malware protection through data checking using external virus scanners via ICAP interface. Video recording function and logging. Compliant with the basic protection requirements up to high security level by meeting the tightened rules of the German IT-Grundschutz Kompendium 2022.