Professional Services
BTC Intelligent CloudOps für IONOS Applikationen und Infrastrukturen
24/7 cloud operations for IONOS with automated monitoring, backup management and German-speaking support (CIM/CAM).
Details

Cloud operations is more than just "it runs" - modern applications need proactive monitoring, automatic scaling and immediate response to problems. Instead of being woken up at night due to outages or managing patches yourself, we take over the complete operation of your IONOS Cloud environment. Our CloudOps team ensures that your systems are available around the clock, automatically respond to load, and always stay up to date. Whether it's a small web application or business-critical enterprise software - you focus on your business, we take care of the technology.

What we do for you:

24/7 Monitoring & Alerting

  • Proactive system monitoring with automatic problem detection before outages occur
  • Intelligent alerts only for truly critical events, no spam notifications
  • Performance monitoring for optimal application speed

Automated Maintenance

  • Patch management with zero-downtime updates outside business hours
  • Automatic scaling during load peaks - no manual intervention needed
  • Backup automation with regular recovery tests

Problem Solving & Support

  • Immediate response to critical problems by German-speaking experts
  • Automatic self-healing for common system problems
  • Incident management with complete documentation of all incidents

Compliance & Security

  • Security monitoring with automatic threat detection
  • Compliance monitoring for German standards (GDPR, BSI)
  • Disaster recovery with tested restoration procedures

Your benefits:

✅ No more late-night emergency calls - we take care of problems before they become critical
✅ 99.9% availability through proactive maintenance and automatic problem detection
✅ No more missed updates - automatic patch management without outages
✅ Automatic cost savings through intelligent resource scaling
✅ German-speaking 24/7 support by IONOS-certified cloud experts
✅ Focus on your core business instead of IT firefighting and system administration

Highlights
  • CIM - Cloud Infrastructure Management - Complete management of your IONOS infrastructure with server monitoring, automatic patch management and backup services.
  • CAM - Cloud Application Management - Complete application management optionally including infrastructure with performance monitoring, DevOps pipeline and business continuity management.
  • Optional German-speaking 24/7 support - IONOS-certified cloud experts with immediate response to critical problems and proactive maintenance outside your business hours.
Categories
Complete IT service offering
Customized Cloud Services
Monitoring Service
FAQ
Pricing models
Tariff
CIM - Cloud Infrastructure Management
Description
For infrastructure monitoring, operation and maintenance - Monitoring of all IONOS servers and network components - Automatic backups and patch management - Infrastructure scaling and load balancing - Optional 24/7 support for hardware and system problems - Security monitoring at infrastructure level - Disaster recovery for server and storage systems Focus: Servers, storage, network, operating systems
Payment options
Upon request
Tariff
CAM - Cloud Application Management
Description
For complete application management including infrastructure Everything from CIM plus specialized application management: - Monitoring and optimization of your business applications - Database tuning and application-specific backups - DevOps pipeline management and deployment automation - Business continuity planning for critical applications - Proactive capacity planning based on application metrics Focus: Complete application landscape from infrastructure to user experience
Payment options
Upon request
Information by IONOS CLOUD on the usage of Professional Services products
Our partners offer personalised consulting, implementation, and support for IONOS CLOUD-based solutions. You will receive personal assistance with your projects.
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