Illapa is an ISV helping MSPs, resellers and IT teams build and run branded cloud businesses. Its OpsMgr platform enables partners to package, sell and manage services powered by IONOS Cloud.
Illapa helps channel partners and IT teams build and grow cloud businesses around their own brand, expertise and customer relationships. We bring together cloud automation, service management and commerce so organisations can turn technical capabilities into services that are easy to buy, deliver and manage.
Our focus is on the whole cloud business: how services are packaged, how customers access them, how delivery is controlled and how consumption becomes revenue. Whether you are a managed service provider, reseller, distributor or internal IT team, we help you establish a consistent way to deliver cloud services across multiple customers, departments and projects.
Your brand. Your customers. Your cloud business.
At the heart of our offering is OpsMgr, a customisable, API-led platform that connects the customer experience with the operational and commercial processes behind it. It brings together branded self-service portals, service catalogues, customer and partner management, automated provisioning, pricing, billing, governance and FinOps insight.
With OpsMgr, you can define an offer once and deliver it repeatedly. Package infrastructure alongside your own support and managed services, set your pricing and establish the policies and approvals that govern delivery. Customers gain a straightforward way to request and manage services, while your team reduces repetitive administration and maintains visibility across the service lifecycle.
Built for partner-led growth
Our multi-tenant approach reflects how channel businesses work. Distributors, partner organisations and customer accounts can operate within a shared structure, supported by separate tenant environments, delegated access and central governance. This allows partners to tailor their offers and customer experience while maintaining consistent delivery processes as the business grows.
We believe partners should retain what makes their business distinctive: their identity, their expertise, their commercial proposition and their customer relationships. Illapa provides the platform around those strengths, helping partners enter new markets and expand their service portfolios without developing their own cloud business systems.
A European cloud foundation
Our integration with IONOS Cloud connects OpsMgr’s business capabilities with European cloud infrastructure and a choice of hosting countries. Partners can build offers around customer requirements for service capability, data location and operational control, with clear responsibilities and governance.
IONOS Cloud provides the infrastructure foundation; OpsMgr provides the framework to package, sell, provision and manage the services delivered on it. Together, they offer a practical route to launching a branded cloud proposition without upfront investment in infrastructure ownership or platform development.
Room to evolve
Our API-led architecture supports integration with existing identity, reporting and business systems. For organisations extending their environments, Illapa Commander provides a route to include Ubuntu-based infrastructure on-premises or with another cloud provider, including development and testing use cases.
Our purpose is simple: make cloud services easier to create, easier to consume and easier to grow into a successful business.