Where the future speaks
We connect people with one another and help
them experience the best possible communication.
CAESAR Product Development
From the very beginning, we explore the possibilities of what is achievable through the development of CAESAR, in order to deliver a secure and future-proof software solution to you. We drive this development forward with care - we don't chase after every "hot" trend. This way, we ensure long-term stability and security for your business processes. We are a reliable partner to our customers - now and in the future!
Our Mission
At CASERIS, we have come together to rethink the way people communicate and collaborate with one another. Our goal is to enable transparent and effective business communication.
The possibilities for communication are constantly growing, and the range of apps and tools is becoming ever more diverse. Our goal is to unite all communication channels in one intuitive, clear interface.
We tirelessly improve our tools and services and convince through quality, commitment and innovative strength. In doing so, we avoid stagnation and take on personal responsibility.
With its CAESAR Contact Center, CASERIS GmbH offers a comprehensive solution for modern customer service. Key features include:
• Omnichannel communication: Support for telephony, email, WhatsApp, SMS as well as multi-user live chat with video, audio and text chat as well as desktop sharing.
• Automation and artificial intelligence: Use of chatbots, interactive voice response systems (IVR), intelligent routing and workflow automation to increase efficiency.
• System integration: Seamless connection to CRM and ERP systems such as Salesforce, SAP, 21cng and Microsoft Teams to optimize business processes.
• Inbound and outbound functions: Enables bidirectional customer dialogue, including campaign-driven communication and callback campaigns.
• Analysis and reporting: Provision of extensive statistics, monitoring tools and reports for well-founded decision-making.
• Intelligent multimedia distribution: Efficient management of call flows and media distribution through intelligent routing.
• Additional features: These include professional inquiry management, tamper-proof recording, intuitive administration, integration into industry applications, real-time dashboards and a supervisor app.
With these capabilities, CASERIS GmbH supports companies in shaping their customer service efficiently and with a future-oriented approach.